Keio Plaza Hotel

A large-scale hotel with direct underground access from Shinjuku and Tochomae stations. The hotel is fully equipped with universal rooms and accessible restrooms.

Accessibility Information

    ツアーID:

    keio-hotel-EN

      Hotel Highlights

      An outstanding location with breathtaking open views.

      While situated in the heart of the massive Shinjuku terminal hub, the hotel offers a peaceful retreat once you step inside. From the windows of our high-rise floors, Tokyo's nightscape sparkles like jewels, and on clear days, the view stretches far into the distance. Whether for business or sightseeing, it serves as an unbeatable base with easy access to anywhere.

      A Culinary Journey Within the Hotel

      Enjoy a quiet Japanese dinner tonight, and a refreshing buffet tomorrow.

      With a diverse range of options including Japanese, Western, Chinese, as well as lounges and bars, you can experience the ultimate "travel feast" without even stepping outside. The true delight is being able to make your time at the hotel a meaningful part of your journey, without feeling the need to overpack your schedule.

      Find your Quiet Moments in Tokyo at the exquisite Premier Grand Club Floor.

      For a stay that goes above and beyond, step into the "Premier Grand" Club Floor. From private check-ins at the exclusive lounge to delightful food presentations and personalized concierge support, you will feel the stresses of travel simply melt away. Returning from a day of sightseeing to a peaceful lounge at dusk—this is how you enjoy Tokyo with a touch of "Yohaku," the luxury of space and time.

      Accessibility Features: For a Safe and Enjoyable Journey

      As a pioneer in hotel accessibility, Keio Plaza Hotel has long been dedicated to creating an environment based on the principles of "Universal Design." Our unique strength lies in designing "peace of mind"—not just through facilities, but by ensuring a seamless experience for every guest.

      Enhanced Mobility in Our Universal Rooms

      Located on the 30th floor of the Main Tower, our Universal Rooms are designed with careful consideration for wheelchair maneuverability and flow, without compromising on comfort.

      The rooms feature a thoughtful collection of details to eliminate the small anxieties of travel, including electric beds, adjustable handrails, and emergency call buttons. The charm of these rooms lies in the meticulous attention to detail, from the height of the light switches to the specific angle of the mirrors.

      Peace of Mind Through Personalized Support

      While excellent facilities are essential, it is the people who ultimately provide true peace of mind. With a dedicated support system featuring staff who hold professional certifications (such as Care Fitters), we make it easy for you to discuss your specific needs in advance. This ensures you can plan your trip with confidence and ease.

      Stress-Free Hotel Life with Extensive Equipment and Accessible Routes

      We offer a wide range of rental equipment, including wheelchairs and shower chairs. From the lobby and guest rooms to our restaurants, the hotel is designed with step-free routes and multi-purpose restrooms. This environment allows you to move freely and focus on enjoying your stay to the fullest.

      Hotel Information

      Personalized Meal Options

      • Can accommodate minced and pureed meals.

      • Private dining is available.

      Complimentary Welfare Equipment Rentals

      • Free rental of manual wheelchairs

      On-site Accessibility

      The hotel is designed for easy wheelchair access, primarily through step-free entrances like the main entrance and on-site elevators. This accessible layout includes dedicated wheelchair parking on the B1 level of the South Tower, and barrier-free restrooms on the 2nd and 5th floors of the Main Building, as well as the 4th floor of the South Tower. Even in restaurants with steps, staff assistance and lifts are available to ensure a seamless experience for all guests.

      Bathroom Details

      Parking

      509 spaces (Accessible parking available / 1,000 yen per night)

      Pick-up & Drop-off Service

      None (Please contact us for airport transfers or other transportation needs)

      Total Rooms

      1452

      Accessible Rooms

      13

      Facilities

        • Elevator

        • Wi-Fi

        Access

          2-2-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo

          Directly outside Toei Oedo Line "Tochomae" Station Exit B1 / Approx. 5-minute walk from JR Shinjuku Station West Exit via underground passage.

          Room Information

          Deluxe

          ~2People

          35.5m²

          Twin

          No meals included

          170USD~

          • Walk-in shower

          • Room width: 81 cm or more

          • With handrail

          Check for availability!

          luxury deluxe

          ~2People

          47.0m²

          Twin

          No meals included

          210USD~

          • Room width: 81 cm or more

          • With handrail

          Check for availability!

          Junior suite

          ~2People

          67.4m²

          Twin

          Breakfast

          270USD~

          • With handrail

          • Room width: 81 cm or more

          • Walk-in shower

          Check for availability!

          Important Notes

          Category

          Detail

          Contracting Entity

          gotcha Inc.All travel contracts (booking arrangements, payment collection, cancellation/change policies, etc.) are concluded with this company.Please refer to the "Travel Agency Terms & Conditions (gotcha).

          Our Role

          We are responsible for the operations and services entrusted to us by gotcha Inc.

          Booking Confirmation

          Not confirmed upon form submission.The booking is officially confirmed only after you agree to and sign (including electronic signatures) the contract documents sent by us.

          Travel Price

          The listed prices are estimates.The final quote will be determined after a consultation regarding your physical condition, wheelchair specifications, and the necessity of assistance.

          Pre-trip Consultation

          To ensure safety, we must confirm details regarding wheelchair specifications, medical conditions, medication, and allergies.Note: We may be unable to arrange the tour if this information is not provided.

          Scope of Support

          [Standard]
          Monitoring, guiding, and simple mobility assistance (such as wheelchair assistance).
          [Option]
          If physical care (toileting, eating assistance, etc.) or decision-making support is required, additional arrangements with separate fees are necessary.

          Discrepancies in Declaration

          Possible Tour Cancellation & Non-RefundabilityIf the actual situation on the day differs significantly from your prior declaration and we judge that safety cannot be ensured, the tour may be cancelled. In such cases, refunds may not be possible (or only partially possible) due to costs already incurred.

          Accommodation

          Possibility of Alternative Proposals
          Since the number of accessible (barrier-free) rooms is limited, we may propose an alternative facility if we cannot secure a room at your desired hotel.

          Health Management

          Self-Management (or Companion Management)
          In principle, the management of medication and allergy responses must be handled by the customer themselves or their companion.

          Travel Insurance

          Mandatory (In Principle)
          We will introduce travel insurance designated by us and gotcha Inc. (e.g., AIG General Insurance).(Details will be explained after application.)

          170USD~

          Per room

          Check Availability

          Contact Us via WhatsApp

          + 81 080 5707 1720

          Please feel free to contact us.

          ✅ I’d like to get a price quote first.
          ✅ I want to customize my itinerary.
          ✅ I have concerns about traveling safely to Japan.

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          Other Accessible Hotel In Japan

          Important Note:
          Submitting this form does not guarantee a reservation. To ensure a safe and comfortable accessible travel experience, we will confirm availability and the final price based on the information you provide. The travel contract (including arrangements, payments, and cancellation policies) will be concluded between the customer and gotcha Co., Ltd.

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          Optional

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