Sapporo Grand Hotel

Located in the heart of Sapporo, our long-standing "Hospitality First" philosophy ensures a safe and comfortable stay for guests with wheelchairs and the elderly.

Accessibility Information

    ツアーID:

    GRANDE-SAPPORO-EN

      Historic hospitality and reliable barrier-free access

      Sapporo Grand Hotel was Hokkaido's first authentic Western-style hotel, opening in 1934. Located in the heart of Sapporo, the hotel offers a safe and comfortable stay for wheelchair users and the elderly, based on its "hospitality first" philosophy that has been cultivated over many years.

      The appeal of Sapporo Grand Hotel

      Elegant hospitality that symbolizes the history of Hokkaido

      This historic hotel has welcomed many guests as Sapporo's guest house since it opened in 1934. Our attentive service, backed by tradition, will accommodate any guests with any concerns, ensuring a high-quality trip.

      The perfect location for sightseeing and the convenience of direct access to Chi-Ka-Ho

      It is directly connected to the Sapporo Ekimae-dori Underground Pedestrian Space (Chi-Ka-Ho), which connects Sapporo Station to Odori Park and Susukino.Even on rainy or snowy days, you can easily access the building from the basement by elevator, and it is very comfortable for wheelchair users to move around.

      Enjoy the flavors of Hokkaido at a variety of restaurants

      All restaurants in the hotel are wheelchair accessible. Even restaurants with steps are equipped with ramps and elevators, so you can enjoy Hokkaido's rich ingredients to your heart's content, from buffets to Japanese and Chinese cuisine.

      Reliable barrier-free information

      A spacious 62 square meter universal room

      On the 5th floor of the East Building, there is a "Universal Room" designed with wheelchair access in mind. It is a spacious 62 square meters, with wide entrances and passageways. It can accommodate up to four people, so you can share the room with your family or caregiver with peace of mind.

      Thoroughly eliminated steps and support facilities within the building

      The main routes from the lobby to the guest rooms and restaurants are either flat or have slopes. There are also wheelchair-accessible shared restrooms and elevators with low operation panels. Rental wheelchairs, shower chairs, and other amenities are also available.

      Individual dietary arrangements and considerations

      We can discuss dietary requirements such as chopped or paste foods, allergy options, etc. (Advance consultation required.) All restaurants also offer table seating for guests in wheelchairs, and private dining rooms are available (at some stores) for added privacy.

      Hotel Information

      Personalized Meal Options

      • We can accommodate special dietary requests.

      • Can accommodate minced and pureed meals.

      • Private dining is available.

      Complimentary Welfare Equipment Rentals

      • Complimentary shower chair rental

      • Free rental of manual wheelchairs

      On-site Accessibility

      Main areas are flat or ramp-accessible. Equipped with wheelchair-accessible elevators and public restrooms.

      Bathroom Details

      Universal rooms feature toilets with grab bars and bathrooms with a separate washing area. Shower chairs are available for rent.

      Parking

      Available (2,500 USD per night for guests *Starting April 2026, 3,500 USD for large vehicles/flat parking) First-come, first-served, height restrictions apply

      Pick-up & Drop-off Service

      Total Rooms

      494

      Accessible Rooms

      1

      Facilities

        • Wi-Fi

        • エレベーター

        Access

          4-chome, Kita 1-jo Nishi, Chuo-ku, Sapporo, Hokkaido 060-0001, Japan

          Approximately 10 minutes on foot from JR Sapporo Station and about 5 minutes on foot from Odori Subway Station. Roughly 80–100 minutes by airport shuttle bus from New Chitose Airport. Barrier-free access to the East Building entrance is available via the elevator located next to Exit 8 of the Sapporo Underground Pedestrian Space (Chi-Ka-Ho).

          Room Information

          Important Notes

          Category

          Detail

          Contracting Entity

          gotcha Inc.All travel contracts (booking arrangements, payment collection, cancellation/change policies, etc.) are concluded with this company.Please refer to the "Travel Agency Terms & Conditions (gotcha).

          Our Role

          We are responsible for the operations and services entrusted to us by gotcha Inc.

          Booking Confirmation

          Not confirmed upon form submission.The booking is officially confirmed only after you agree to and sign (including electronic signatures) the contract documents sent by us.

          Travel Price

          The listed prices are estimates.The final quote will be determined after a consultation regarding your physical condition, wheelchair specifications, and the necessity of assistance.

          Pre-trip Consultation

          To ensure safety, we must confirm details regarding wheelchair specifications, medical conditions, medication, and allergies.Note: We may be unable to arrange the tour if this information is not provided.

          Scope of Support

          [Standard]
          Monitoring, guiding, and simple mobility assistance (such as wheelchair assistance).
          [Option]
          If physical care (toileting, eating assistance, etc.) or decision-making support is required, additional arrangements with separate fees are necessary.

          Discrepancies in Declaration

          Possible Tour Cancellation & Non-RefundabilityIf the actual situation on the day differs significantly from your prior declaration and we judge that safety cannot be ensured, the tour may be cancelled. In such cases, refunds may not be possible (or only partially possible) due to costs already incurred.

          Accommodation

          Possibility of Alternative Proposals
          Since the number of accessible (barrier-free) rooms is limited, we may propose an alternative facility if we cannot secure a room at your desired hotel.

          Health Management

          Self-Management (or Companion Management)
          In principle, the management of medication and allergy responses must be handled by the customer themselves or their companion.

          Travel Insurance

          Mandatory (In Principle)
          We will introduce travel insurance designated by us and gotcha Inc. (e.g., AIG General Insurance).(Details will be explained after application.)

          755USD~

          Per room

          Check Availability

          Contact Us via WhatsApp

          + 81 080 5707 1720

          Please feel free to contact us.

          ✅ I’d like to get a price quote first.
          ✅ I want to customize my itinerary.
          ✅ I have concerns about traveling safely to Japan.

          No concrete travel plans yet? No problem! Please feel free to contact us.

          Other Accessible Hotel In Japan

          Important Note:
          Submitting this form does not guarantee a reservation. To ensure a safe and comfortable accessible travel experience, we will confirm availability and the final price based on the information you provide. The travel contract (including arrangements, payments, and cancellation policies) will be concluded between the customer and gotcha Co., Ltd.

          Please select any additional options you are interested in (Select all that apply)

          Optional

          Check Japanese Accessible Tour