Service features and appeal

We solve problems such as "I can't go on trips because I'm worried about toilets and meals" and "I'm worried about traveling alone as a family with care." Professional staff with nursing qualifications and travel expertise will accompany you on all (or part) of your trip and provide attentive support.

• Accompanied by qualified professionals: Experienced staff members with qualifications such as care workers, nurses, and travel assistants will accompany you. They will calmly and safely deal with bumps that are common when traveling and changes in your physical condition in unfamiliar environments. They will escort you on a comfortable trip at your own pace.

• Make your dreams come true: "I want to take a dip in a hot spring" or "I want to walk through a place that has memories for me again." Even wishes that you may have given up on due to physical limitations can be realized with professional skills and ingenuity. Please feel free to contact us for travel plans to distant places by Shinkansen or airplane.

• We can accommodate you anywhere in the country!: We have partnered travel assistants all over the country, so we can accompany you anywhere in the country!

⚠ Notes on use

This service is an optional service for customers who have made travel arrangements such as accommodation and nursing care taxis through Flat Travel. Please note that we do not accept separate use of the caregiver or guide accompaniment service.

Assistance by caregivers

Our specialized staff, who are certified care workers and have extensive on-site experience, will provide total support for accompanying you during your trip. We offer professional assistance with wheelchair mobility, as well as meals, bathing, toileting, and other situations that can be worrying in a different environment from your everyday life, ensuring a safe and secure trip. Not only do we ensure the safety of the person traveling with you, but we also reduce the burden on accompanying caregivers, allowing everyone to enjoy a truly enjoyable trip together.

▼Recommended for the following people

• Those who prioritize professional support from a professional caregiver for meals, bathing, and transportation.

• Those who want to reduce the physical and mental burden on their family and have time to refresh together

Guide service

Your tour will be accompanied by a professional tourist guide who will convey the charms of your destination, but who also has basic knowledge of assistance. We will support you in having a smooth and stress-free itinerary by taking into consideration your walking pace and wheelchair mobility, choosing a route with fewer steps, and identifying accessible restrooms in advance. Our extensive skills as guides will make your trip even more fulfilling by introducing you to the history, culture, and sights unique to the area.

▼Recommended for the following people

• Those who can provide basic assistance such as eating and using the restroom by themselves or with their companions

• Those who want to maintain a sense of security when traveling, while also prioritizing the fulfillment of sightseeing and professional guidance at their travel destination.

Enjoy safe and barrier-free travel with Flat Travel!

Have you given up on traveling because of age or physical concerns? Flat Travel offers barrier-free travel that can be enjoyed with peace of mind by people who require care, the elderly, and their families.

We provide total support from pre-departure preparations to returning home, tailored to each customer's physical condition and requests.

• Barrier-free planning (free of charge)

  We create plans that take into account detailed barrier-free information that you won't find on general travel sites, such as steps along the route, the location of wheelchair-accessible toilets, and the shape of hotel beds and baths. We also adjust the frequency of breaks and travel times to minimize strain on your body.

• Accompanying a "travel helper" with nursing and care qualifications

  Experienced caregivers and nurses will accompany you on your trip. They will provide specialized care, such as assistance with transferring to a wheelchair, bathing and toileting, and meal support. This will reduce the burden on your family and ensure a safe and comfortable trip.

• 24-hour medical support system

  In case you experience any health problems or issues during your trip, we have a system in place where you can consult with doctors and nurses 24 hours a day, free of charge. You can rest assured knowing that we have the back-up of experts to deal with any problems with medical equipment or make decisions in emergencies.

Important Notes