Wheelchair Accessible! The Complete Guide to Accessible Travel in Japan | Explained by Experts

Traveling in a wheelchair requires advance preparation and information gathering, but by keeping the key points in mind, you can comfortably enjoy various places in Japan. This article provides comprehensive explanations from an expert's perspective, covering everything from the current state of barrier-free travel in Japan to how to use public transportation, how to choose accommodation, and even specific recommended tourist spots. We hope this article will help alleviate any anxiety you may have about your travel plans and help you create a wonderful, memorable trip.

The current state of barrier-free travel in Japan and what you need to know

It can be said that the environment for barrier-free travel in Japan is improving year by year. With the development of laws and growing social awareness as a backdrop, many facilities are making efforts to ensure that everyone can enjoy a comfortable stay. In this section, we will provide an overview of the basic laws that you should first know when planning a barrier-free trip in Japan, as well as the current situation regarding public transportation, accommodation, and more.

What is the New Barrier-Free Law? Japan's Efforts and Current Situation

The Act on Promotion of Smooth Mobility for Elderly Persons, Persons with Disabilities, etc., commonly known as the New Barrier-Free Act, plays an important role in promoting barrier-free access in Japan. This law came into effect in 2006 and requires public transportation such as stations and airports, roads, buildings, and more to meet certain barrier-free standards. In particular, with the Tokyo Olympic and Paralympic Games in 2020 as an opportunity, facility renovations and new construction have progressed nationwide, and it is said that the environment has become much easier to move around in than before.

Barrier-free access to public transportation

Japan's public transportation system, especially its rail network, is one of the most advanced in the world when it comes to barrier-free access. Elevators and ramps are now commonly installed at major urban stations, and measures are being taken to eliminate gaps and steps between the platform and the train. Travel options are also expanding, with the introduction of low-floor buses and universally designed taxis that allow wheelchair users to board in their wheelchairs. However, there are still cases where regional routes and older station buildings have not yet fully implemented these measures, so it is important to check your route in advance.

Barrier-free facilities at accommodations and tourist destinations

There is an increasing trend in hotels and inns offering wheelchair-accessible rooms, known as barrier-free rooms or universal rooms. Even in tourist destinations, major facilities are making progress in installing multi-purpose toilets and building ramps, but in historical buildings and places that make use of the natural terrain, it can be physically difficult to make a place completely barrier-free. For this reason, the key to planning a smooth trip is to check barrier-free information in advance on the official websites of the places you want to visit.

A complete guide to using public transport for comfortable wheelchair travel!

The means of transportation to your destination will have a major impact on the comfort of your trip. Here, we will explain in detail the specific methods for using Japanese public transportation smoothly in a wheelchair, as well as useful support services to know about. From the Shinkansen to local trains and taxis, understand the characteristics of each means of transportation and make the most of them.

Wheelchair accessible seats on the Shinkansen and tips for reserving them

Shinkansen trains, which are convenient for long-distance travel, are equipped with "wheelchair-accessible seats" designed to make them easier for wheelchair users. These seats are more spacious than regular seats and allow passengers to board in their wheelchairs. Reservations can be made up to one month prior to the date of travel at JR station green ticket offices nationwide, on some railway company websites, or by phone. As the number of seats is limited, it is best to make your reservation early, especially during busy periods such as weekends and holidays.

Click here for the Shinkansen Wheelchair Access Guide

Smooth train and subway transfers and support from station staff

When using trains and subways in urban areas, we recommend actively utilizing the support of station staff. If you tell them your destination at the ticket gate of the station where you board, they will guide you to the platform and arrange for a ramp (gangway) when you board or disembark. Transfer and disembark stations will also be contacted, and in most cases a system is in place to ensure smooth support. Checking the station map on the website in advance and knowing the location of elevators will make travel even smoother.

Airport assistance and accessible transportation

At the airport, when you check in at the airline counter, you can request assistance to get to the boarding gate and to get on and off the plane. Some airlines have special counters for wheelchairs. To travel from the airport to the city center, you can use limousine buses with wheelchair-accessible seats, universal design taxis (described below), or reservation-only welfare taxis. It's a good idea to research in advance which transportation method is best for you.

How to use Universal Design Taxis (UD Taxis)

Universal Design Taxis (UD Taxis) are taxis equipped with ramps that allow wheelchair users to board in their wheelchairs. Examples include Toyota's "JPN TAXI" and they are becoming increasingly popular, especially in urban areas. While it is possible to find vehicles on the move around town, to ensure availability, it is common to make a reservation by requesting a "UD Taxis" using a taxi dispatch app or over the phone. While there may be additional pick-up and reservation fees, it is a convenient means of transportation that allows you to get directly to your destination.

How to Choose the Right Barrier-Free Hotel [Reservation Service Available]

Choosing the right accommodation to serve as your base for your trip is an important factor that will greatly influence your satisfaction with your barrier-free trip. However, even if a hotel has a description of a "barrier-free room," the facilities vary. Here, we will explain what you need to check to accurately select a hotel that suits your physical condition, as well as things to keep in mind when looking for a hot spring inn.

Five points to check for in a barrier-free room

When booking a barrier-free room, we recommend checking at least the following five points. First, check the width of the entrance doors to the guest room and bathroom. Make sure they are wider than your wheelchair. Second, it's important to check that there are no steps in the room, especially between the living space and the bathroom. Third, check the bathroom facilities. Check whether there are handrails around the bathtub and toilet, and whether shower chairs are available for rental. Fourth, check the space around the bed. Make sure there is enough space to transfer from your wheelchair to the bed. Fifth, check the size of the toilet. If you require assistance, it's also important to check that there is enough space for your caregiver to fit in.

How to find accommodations with hot springs and large public baths and things to keep in mind

Hot springs are one of the highlights of traveling in Japan. Even wheelchair users can enjoy a hot spring if they choose a well-equipped accommodation. A common option is to look for an accommodation that offers a private bath (family bath). The appeal is that you can bathe in a private space without any worries, even with assistance. Rooms with an open-air hot spring bath are also popular. If you want to use a large public bath, you should check in advance whether there are handrails installed in the bath and whether special shower carriers (bathing wheelchairs) are available for rental, but currently there are only a limited number of facilities that offer such facilities.

For barrier-free travel, leave it to Flat Travel

As explained so far, in order to find the optimal barrier-free hotel, it is necessary to contact the hotel directly to inquire about detailed information that cannot be confirmed through the website alone, such as door widths, the placement of handrails, and the presence of steps. However, this process is both time-consuming and labor-intensive, placing a significant burden on travelers. Flat Travel is a travel agency specializing in barrier-free travel. We listen carefully to each customer's physical condition and specific requests to propose the most suitable hotel from our extensive database of accommodation information. Please leave all the tedious verification work and booking procedures to us.

1. [Comprehensive safety standards] 24-hour support through medical cooperation

   The only one of its kind in Japan! In collaboration with Kawasaki Rinko General Hospital, we have established a system where doctors can respond to problems through online consultations 24 hours a day. We promise the highest level of peace of mind in the industry, allowing us to respond immediately to sudden changes in health or any other unforeseen circumstances.

2. [Overwhelmingly easy] No need for troublesome phone checks. Leave it all to the professionals.

   "Even when I call the hotel, it's a struggle just to explain the size of my wheelchair..." "Online information alone makes me worried about steps at the hotel..." There's no need to tire of endless confirmation work or explaining things over the phone anymore. Our barrier-free travel professionals will handle everything from checking door widths to ensuring proper flow on-site. We'll create a plan to prevent issues like "I got there and couldn't get in" and complete the reservation all in one go.

3. [Uncompromising quality] Custom-made by experienced concierges

   Our dedicated planners will help you realize your dreams. Rather than a standard tour, we will create a high-quality trip tailored to your wishes.

We will guide you on a journey that will satisfy all your needs: safety, comfort, and excitement.

[List of special tour examples and plans]

[Consult with a concierge via WhatsApp (free)]

[Tokyo Edition] Recommended sightseeing spots and barrier-free hotels for wheelchair users

From here, we will introduce popular tourist areas that can be accessed by wheelchair and some recommended barrier-free hotels. First, let's look at Tokyo, the capital of Japan, a city where cutting-edge technology and tradition coexist.

Barrier-free route at Sensoji Temple

Sensoji Temple, one of Tokyo's most popular tourist destinations, is bustling with worshippers. There are stairs on the route from Nakamise Street through the Hozomon Gate to the main hall, but if you go to the left (west side) of the main hall, you will find an elevator that allows wheelchair users to get close to the main hall. The temple grounds are relatively flat, but care should be taken when moving around during busy times. Accessible toilets are also available in the surrounding area.

Tokyo Skytree

Tokyo Skytree, a Tokyo landmark, is a prime example of a tourist spot with thorough barrier-free design. From the entrance to the ticket counter and the high-speed elevator to the observation deck, you can move smoothly without any steps. In addition to the magnificent views from the observation deck, the spacious walkways and accessible toilets installed throughout the facility ensure that everyone can enjoy a comfortable stay.

Keio Plaza Hotel

Located in the Shinjuku skyscraper district, Keio Plaza Hotel is known as an early adopter of universal design. It offers multiple types of universal rooms to suit the needs of its guests, and its attentive service is a major draw. Easily accessible from Shinjuku Station, and with many wheelchair-accessible restaurants within the hotel, it's a convenient base for sightseeing in Tokyo.

Check out more information about Keio Plaza Hotel

[Kansai Edition] Recommended sightseeing spots and barrier-free hotels for wheelchair users

Next, we will introduce recommended spots and hotels in the Kansai area, a region steeped in history and culture. It is home to a variety of fascinating destinations, including Kyoto, where you can enjoy the atmosphere of the ancient capital, and the vibrant Osaka.

Kiyomizu-dera Temple wheelchair access course

Kiyomizu-dera Temple in Kyoto is known for its many slopes and stairs, but it has a special route for wheelchair users. By using the ramp and elevator from the designated parking lot, you can reach the main hall, where the famous "Kiyomizu Stage" is located. However, there are some areas that are inaccessible, so we recommend checking the barrier-free map on the official website in advance or asking at the reception desk when you arrive.

Osaka Aquarium Kaiyukan

Osaka's world-famous aquarium, Kaiyukan, is characterized by its excellent barrier-free design, with the entire building connected by a spiral ramp, allowing wheelchair users to view all exhibits in the correct order. You can enjoy the impressive sight of marine life to your heart's content, including the huge aquarium where whale sharks swim leisurely. The aquarium is also fully equipped with multi-purpose toilets and wheelchairs for rent.

The Ritz-Carlton Kyoto

Renowned as a luxury hotel in the ancient capital of Kyoto, The Ritz-Carlton Kyoto offers the finest hospitality and barrier-free facilities. The sophisticatedly designed accessible rooms are designed to be both functional and comfortable, creating a truly special stay. Recommended for those looking to relax in a beautiful location along the Kamo River.

DoubleTree by Hilton Osaka Castle

This hotel is scheduled to open in 2024, boasting brand new facilities and a prime location overlooking Osaka Castle. The hotel utilizes the latest universal design to ensure a flat, step-free flow of traffic. With functional universal rooms and a full range of rental equipment, it is a recommended accommodation where wheelchair users and the elderly can enjoy the unique views and cuisine of Osaka in comfort and safety.

Check out more information about DoubleTree by Hilton Osaka Castle

Other popular areas and barrier-free information

In addition to Tokyo and Kansai, Japan has many other attractive travel destinations. Here we will briefly introduce the barrier-free features of the popular Hokkaido, Kyoto, and Okinawa areas.

Barrier-free information for Hokkaido (Sapporo and Hakodate)

Sapporo, the gateway to Hokkaido, is laid out in a grid pattern, with wide, flat roads that make it easy for wheelchair users to navigate. Major tourist spots such as Odori Park and the Clock Tower are also easily accessible. Hakodate is a city with many slopes, but there are also barrier-free areas to enjoy, such as Goryokaku Tower and the bay area. Care should be taken when traveling in winter, as road conditions can deteriorate due to snow accumulation.

12 recommended barrier-free hotels in Hokkaido!

Barrier-free information for Kyoto

Kyoto is home to many historic temples and shrines, and while not all locations are barrier-free, improvements have been made in recent years. Areas such as Kinkakuji Temple, Nijo Castle, and the area around Togetsukyo Bridge in Arashiyama are relatively easy to stroll around. The key to a comfortable Kyoto trip is to gather information about the places you want to visit in advance, using the barrier-free tourist map provided by Kyoto City as a reference. For more information on barrier-free hotels in Kyoto, please see Related Article.

The definitive barrier-free hotel in Kyoto!

Barrier-free information for Okinawa (Naha and resort areas)

Okinawa, with its warm climate and beautiful ocean, is a popular resort destination. Kokusai Street, the main street in Naha City, has a well-maintained sidewalk. The entire Okinawa Churaumi Aquarium is barrier-free, so you can enjoy it with peace of mind. In recent years, the number of barrier-free beaches that rent out amphibious wheelchairs has increased, expanding the options for enjoying marine activities.

The definitive guide to barrier-free hotels in Okinawa!

Learn more about barrier-free information in Japan!

Flat Travel is a professional team of caregiver travel providers offering barrier-free travel throughout Japan.

We collect barrier-free information from all over Japan on a daily basis and propose it to our customers, so we have a wide range of recommended tour information that we can provide. Please check out the detailed explanations on the following page.

• The Classic Golden Route of Three Capitals. Tokyo, Kyoto, Osaka & Nara 8 Days.

• The Ultimate Golden Route. A 12-Day Barrier-Free Journey through Tokyo, Mt. Fuji, Osaka, Hiroshima, & Miyajima

• Okinawa Trip: A 4-Day Accessible Getaway for Wheelchair Users – Beach Resorts & Experiences

• Safe for Wheelchair Users & Seniors! Japan Barrier-Free Tours

Frequently asked questions about accessible travel in Japan

Finally, we have compiled some frequently asked questions and answers regarding barrier-free travel in Japan. Please use this as reference when planning your trip.

Can you easily find a multi-purpose toilet (a toilet for everyone)?

They are generally installed in major train stations, airports, large commercial facilities, and relatively new tourist attractions. However, they may be difficult to find in older buildings or small stations in rural areas. Before you head out, check the locations of accessible toilets near your destination using a smartphone app or the local government's website to be safe in case of an emergency.

Can I travel alone without a companion?

Depending on your own physical condition and the barrier-free environment of your destination, traveling alone is not impossible with careful planning and preparation. It is important to contact transportation and accommodation providers in advance and reserve any necessary assistance. It is also effective to travel light by using courier services and plan a schedule that allows for reasonable travel. If you have any concerns, consulting a specialized travel agency is one option.

Can you accommodate dietary restrictions and allergies?

Many hotels and inns will accommodate dietary restrictions due to allergies or health reasons. For example, they may provide menus that remove allergens, or chop or blend food to make it easier to eat. However, as these accommodations require advance preparation, it is essential to inform the hotel of your request when booking and to discuss and confirm the specific details.

Can I rent wheelchairs or other care equipment?

Yes, it is possible. Major airports, local social welfare councils, and private welfare equipment rental companies may offer rental services for travelers. You can rent not only manual and electric wheelchairs, but also nursing care products such as portable toilets and shower chairs, and have them delivered to your hotel. It's a good idea to make a list of the things you need when planning your trip and make reservations in advance.

For inquiries about barrier-free travel in Japan, contact Flat Travel

We've provided a wide range of information about barrier-free travel in Japan, but researching and making all the arrangements on your own can be a daunting task. Flat Travel is a travel agency that specializes in supporting travelers with mobility needs, such as wheelchair users and the elderly. Our staff, who are well-versed in information on barrier-free hotels and tourist destinations, will listen to the wishes and concerns of each customer and provide consistent support from proposing the optimal travel plan to booking. If you'd like to stay at a barrier-free hotel or discuss any travel concerns you may have, please feel free to contact us here.