Japan's accessible travel coordination experts

We gather accessibility information through on-site surveys that cannot be found online. As Japan's only land operator specializing in accessible travel, we enable safe and accessible trips throughout the entire country.

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We can handle all your accessible needs in Japan.

Arranging accessible travel requires specialized knowledge, coordination across multiple suppliers, and individual inquiries. By entrusting these complex arrangements entirely to us, we ensure a safe and smooth experience.

Accessible Hotel Booking

We can arrange hotels at excellent rates based on our own independent research.
We conduct on-site inspections throughout Japan, allowing us to propose the most suitable hotels even for large-scale itineraries such as multi-city tours.

Transportation via accessible taxi

We can arrange transportation and private sightseeing tours via nursing taxis.
We have contracts with nursing taxi providers across Japan, allowing us to safely arrange tours and round-trip travel.
We can also provide English-speaking drivers upon request.

Accessible Activity

We can provide a variety of activities for wheelchair users. In addition to cultural experiences such as watching sumo wrestling, calligraphy lessons, and kimono fitting, we also offer private tours like one-day sightseeing trips all across Japan.

Rental of assistive devices

A wide variety of welfare equipment, such as electric wheelchairs and patient lifts, is available for rental.
We can also accommodate specific individual requests, including pre-delivery of equipment to your hotel, as well as airport pickups and returns.

Comptoir des Voyages
@photos copyright: Eric_Lenglemetz

Are you having trouble arranging accessible travel?

The true accessibility of the destination remains a mystery.
It is difficult to arrange travel smoothly and safely because I cannot gather accurate accessibility information about hotels and local areas from online information alone.
Struggling to identify medical and long-term care needs through interviews.
It is necessary to conduct specialized interviews covering details such as wheelchair size, whether the individual can transfer, the level of assistance required, welfare equipment, and emergency response.
Without specialized knowledge, insufficient interviewing increases the risk of leading to trouble on-site.
The supplier coordination process is a complex labyrinth.
Coordination across multiple vendors is required, such as delivering welfare equipment to hotels, arranging lift-equipped vehicles, and picking up medical equipment at the airport.
Due to the more complex operations than usual, the workload for arrangements increases, and errors are more likely to occur.

Arranging high-difficulty accessible travel is precisely
where our expertise lies.

Safe planning backed by deep local research.
01
Our staff members personally visit major tourist destinations across Japan to collect detailed information that even the suppliers themselves may not be aware of.
By utilizing our vast database, we provide the most accurate and optimal itineraries faster than anyone else.
Precision discovery tailored by specialized expertise
02
Through our unique assessment sheet specifically designed for accessible travel—developed based on our past projects—we gain a detailed understanding of each client's information to select the best suppliers and design the ideal itinerary tailored to their specific needs.
From fragmented sourcing to seamless execution—we take the hassle out of managing multiple suppliers.
03
We are capable of handling complex arrangements that require specialized expertise and coordination across multiple suppliers, such as booking accessible rooms that match your specific requirements, delivering welfare equipment to hotels, and arranging transportation with wheelchair-accessible vehicles that meet your needs.

Request detailed supplier data

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We have extensive experience in handling special requests that typical travel agencies may find difficult,
as well as arranging accessible travel on a nationwide scale.

Selected Arrangements

Coordinate the delivery of welfare equipment to the hotel with the supplier.

A family of three, including a power wheelchair user

10 days / Tokyo,Osaka

Accessible Hotel
Accessible Airport Transfer
Accessible 1Day Tour

We conducted a careful interview in advance regarding the client's physical condition, required assistance methods, and support needs during the trip to create an environment where they could stay with peace of mind. Based on the client's preferences, we arranged for a lift to be brought into the hotel guest room.

By collaborating not only with the hotel but also with assistive device rental companies, we flexibly handled special requests unique to accessible travel that are typically difficult to accommodate through standard lodging arrangements.

Since we assessed the hotel rooms and facilities in advance, we were able to provide recommendations based on an accurate understanding of the feasibility of lift installation, indoor traffic flow, space around the bed, and the accessibility of bathrooms and toilets. By coordinating with the hotel, specialized providers, and local staff according to each individual's situation, we have reduced anxieties regarding mobility and the stay itself, creating a travel environment where guests can spend their time more comfortably.

Arranging an accessible tea ceremony experience and sumo wrestling viewing.

A couple, including a power wheelchair user

21 days / Tokyo, Fuji, Kyoto, Osaka, Hiroshima

Accessible Hotel
Accessible Airport Transfer
Accessible 1Day Tour
Accessible Culture Tour

In response to a long-term stay visiting five cities over 21 days, we have arranged a nationwide barrier-free travel plan. We designed an itinerary that allows for comfortable movement by carefully verifying the safety of transportation and accommodations, including hotel arrangements in each city and securing wheelchair-accessible taxis and transfer vehicles. Furthermore, we went beyond just arranging travel and lodging by organizing activities where guests can experience the essence of Japan, such as sumo wrestling tours and tea ceremony experiences that are easy to participate in while remaining in a wheelchair.

When traveling long distances across multiple cities, equipment conditions and support systems vary by region, making advance verification and local coordination essential. In addition to ensuring safe and smooth arrangements, we can organize experiences throughout the country that allow wheelchair users to not just visit a destination, but truly enjoy it.

Handling phone reservations for Shinkansen tickets that are difficult to secure on your behalf.

A family of four, including an electric wheelchair user

9days / Tokyo,Kyoto,Osaka

Accessible Airport Transfer
Accessible 1Day Tour
Shinkansen (Wheelchair Sheet)

We arranged a 9-day, 8-night barrier-free trip covering Osaka, Kyoto, and Tokyo for a group of four, including a guest who uses an electric wheelchair.

Booking wheelchair-accessible seats on the Shinkansen, requesting boarding assistance at stations, securing barrier-free hotel rooms, and reserving lift-equipped vehicles cannot be completed through OTAs (Online Travel Agencies) alone. These often require phone confirmations in Japanese and individual coordination with each facility.

Flat Care handles all of these time-consuming and complex booking tasks on your behalf. We pre-verified wheelchair dimensions, mobility requirements, and the accessibility of stations, hotels, and vehicles to create an itinerary that ensures safe and smooth travel. Furthermore, after their Shinkansen journey from Kyoto to Tokyo, we arranged a lift-equipped vehicle from Tokyo Station to the hotel and supported their sightseeing during their stay.

Even for trips spanning multiple cities, we provided comprehensive support so that our guests could enjoy their travel and stay in Japan without the burden of complicated booking procedures.

Enjoy a safe and comfortable journey with flexible, same-day itinerary adjustments.

Manual wheelchair user and their family (4 people)

5days / Tokyo

Accessible Hotel
Accessible Airport Transfer
Accessile 1Day Tour

We arranged a five-day, four-night trip to Tokyo for a family of five visiting from Taiwan, ensuring that the mother, who uses a manual wheelchair, could enjoy the experience with peace of mind.

To avoid long travel times and an overly packed sightseeing schedule, we pre-arranged wheelchair-accessible rooms at the Keio Plaza Hotel Tokyo, a lift-equipped vehicle for airport transfers from Narita, and private chartered tours within Tokyo. On the day of the tour, we flexibly customized the itinerary to ensure a comfortable pace, such as changing the destination from Senso-ji Temple to Meiji Jingu Shrine or returning to the hotel for a break, based on the weather, the guest's physical condition, and their preferences.

By providing not only pre-arrangements but also a system that allowed for real-time adjustments based on the situation, we delivered a comfortable trip where every family member could relax and enjoy themselves.

Partial List of Clients

We provide support to travel agencies around the world, including those in Asia, Europe, the Americas, and Oceania.

Example of available accessible tours

Price

5,400USD

(Hotel & transfers)

Itinerary

5 cities / 14 days

14-Day Accessible Golden Route

This multi-city tour is designed to efficiently visit popular cities while minimizing travel fatigue and ensuring safety. We can flexibly adjust the accommodation grade, transportation methods, and required support to meet your clients' specific needs. Optional tours are also available upon request.

While being one of the world's largest cities, Tokyo is also the most advanced area in Japan in terms of barrier-free accessibility. Every station on the Tokyo Metro and Toei Subway lines is equipped with elevators, and station staff are available to assist wheelchair users with boarding and exiting trains.

We can guide you to hotels that have been personally inspected for both location and accessibility, such as HOTEL GROOVE SHINJUKU.

We also offer various activities, including sumo wrestling tours and sushi-making experiences.

This resort area offers breathtaking close-up views of Mount Fuji, surrounded by the natural beauty of lakes and highlands. Its excellent accessibility, just a 90-minute drive from central Tokyo, is also part of its charm. Visitors can enjoy stunning scenery that changes with the seasons: a collaboration of cherry blossoms and Mount Fuji in spring, a cool retreat in summer, colorful foliage in autumn, and the snow-capped peak of Mount Fuji in winter. Oishi Park, located on the northern shore of Lake Kawaguchi, features a well-maintained 1,150-foot Flower Path.

We can provide uniquely Japanese experiences, including hot spring inns (ryokans) that are accessible for wheelchair users.

You will travel to Hiroshima by Shinkansen, with historically significant sites like the Peace Memorial Park integrated into a logical and efficient route. Even for a short stay, we have coordinated transportation, accommodations, and sightseeing as a seamless package to ensure a worry-free visit. The itinerary is designed to prevent exhaustion, ensuring that the pace remains manageable even toward the end of your trip.

On the final day, you will return to Tokyo to ensure you have plenty of time before your flight home. Since everything, including the airport transfer from your hotel, is managed through a single point of contact, you can enjoy the end of your trip with peace of mind until the very day of departure. The greatest strength of this itinerary is that we provide full support to ensure all your travel logistics are seamlessly covered until the very end.

Experience the world without worries;
we’ve got your back throughout your trip.

Achieving 24/7 coverage with a global team structure
With team members based in Europe, we have a system in place to provide emergency support even during Japan's off-business hours.
Emergency manuals are also in place.
We have shared our emergency response protocols with suppliers in advance to establish a system capable of handling any unforeseen issues.
Additionally, we have implemented a 24-hour internal support system to ensure a safe and secure travel experience.
Adjust your itinerary on the day based on your physical condition.
We flexibly adjust sightseeing schedules based on your physical condition and preferences on the day of the tour. To ensure a comfortable trip, we strive to make adjustments even on short notice.

Onboarding Process

Inquiry

First, please give us a brief overview of your travel plans.
Since accessible travel requires specific details, we will send you a follow-up email with a list of items for us to discuss. Please feel free to make a request.

01

Estimate

Based on the information you provided, we will arrange the entire itinerary, including hotels, transfers, and activities, and provide you with a quote.

02

Finalized

We will revise the itinerary based on your requests and typically finalize it within two to three weeks.

03

Booking

Based on the finalized itinerary, we will proceed with arranging hotels, accessible taxis, and welfare equipment to finalize the costs.

04

Billing

Once the hotel and other arrangements are finalized and the total cost is confirmed, we will proceed with the payment.
The payment schedule consists of a 30% deposit, with the remaining 70% due at least six weeks prior to the date.

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Japan's accessible travel coordination experts

We can handle all your accessible needs in Japan.

Accessible Hotel Booking

Transportation via accessible taxi

Accessible Activity

Rental of assistive devices

Are you having trouble arranging accessible travel?

The true accessibility of the destination remains a mystery.

Struggling to identify medical and long-term care needs through interviews.

The supplier coordination process is a complex labyrinth.

Arranging high-difficulty accessible travel is precisely where our expertise lies.

Safe planning backed by deep local research.

Precision discovery tailored by specialized expertise

From fragmented sourcing to seamless execution—we take the hassle out of managing multiple suppliers.